Question 1

What does rekeying mean?

Accepted Answer

Rekeying is the process of changing the internal pins of an existing lock so that old keys no longer work. It's a cost-effective alternative to buying brand new locks.

Question 2

How fast can you arrive on the Gold Coast?

Accepted Answer

Average response time is 15 minutes anywhere from Coolangatta to Coomera, day or night. Emergency lockouts are always prioritised.

Question 3

How much does a call-out cost?

Accepted Answer

Just $29. We then provide an up-front quote for the full job before starting any work — no hidden fees, no after-hours surcharges on emergencies.

Question 4

Are you available 24/7, including weekends?

Accepted Answer

Yes — we operate 24 hours a day, 7 days a week, 365 days a year across all Gold Coast suburb.

Question 5

Can you make a house key without the original?

Accepted Answer

Yes. We can decode and cut keys for almost any residential lock brand without needing an original copy.

Question 6

Do you cause any damage opening locks?

Accepted Answer

No. We use professional non-destructive entry tools to open the vast majority of locks without any damage to your property.

Question 7

Can you duplicate restricted or 'Do Not Duplicate' keys?

Accepted Answer

Restricted keys can only be duplicated with written authorisation from the registered key holder, on company letterhead, including ID details.

Question 8

Can you replace lost car keys?

Accepted Answer

Yes — we cut and program transponder keys, remotes and smart keys for most makes and models, on-site at your location.

Question 9

How long does a new lock installation take?

Accepted Answer

Depending on the lock type, most installations are completed in 15–60 minutes.

Question 10

Are you licensed and insured?

Accepted Answer

Yes — fully licensed in Queensland, police-cleared and insured. We are also Master Locksmiths Association registered.

Question 11

What should I do if my keys are lost or stolen?

Accepted Answer

We recommend rekeying your locks immediately for peace of mind — it's faster and cheaper than full replacement and ensures lost keys can't be used.

Question 12

How do I know I can trust the locksmith you send?

Accepted Answer

Every technician carries ID, is police-cleared and shows up in a marked vehicle. You'll receive the technician's name before they arrive.

Frequently asked questions

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